1. General Information About Delivery
Frequencies.lv provides delivery of goods within Latvia, other Baltic countries, other European countries, and in certain cases, also outside Europe. The delivery process is organized using the Swotzy for WooCommerce platform and cooperation partners, including DPD Latvia SIA, Omniva SIA, Latvijas Pasts VAS, Venipak SIA, and other delivery partners that are technically available at the time.
The buyer sees the available delivery methods during the order placement process, depending on the chosen country, address, shipment parameters, and product nature. Depending on the situation, delivery to a parcel locker or courier delivery to the specified address may be available. The seller reserves the right to restrict certain delivery methods for specific items or countries if determined by size, weight, safety considerations, or logistics availability.
2. Delivery Costs
Delivery costs at frequencies.lv are not set as a single fixed tariff price for all orders. They are calculated automatically during the order placement process, taking into account the delivery address, chosen delivery method, shipment parameters, and other technical conditions. The buyer always sees the final delivery fee before payment confirmation.
The seller may offer free delivery in the Baltics for orders that reach or exceed a certain minimum threshold. Since this threshold may change depending on promotions, season, cost structure, or business policy, the specific amount is not fixed in legal documents but is shown on the website or at checkout.
3. Delivery Times
The indicative delivery times are as follows: for items in stock in the Baltics, usually 1 to 3 business days; for items from the supplier’s warehouse, approximately 15 business days; for personalized NKey FrQ products, 2 to 5 weeks. In Europe, usually 5 to 10 business days; in the rest of the world, usually 10 to 20 business days. The exact delivery time for each item is specified on its page. These times are indicative and may change depending on warehouse load, order personalization, supplier capacity, customs formalities, or other circumstances.
If the item is personalized, handmade, or requires separate assembly, the preparation time may be longer. However, unless the Parties have agreed otherwise, the Seller undertakes to complete the delivery no later than 30 days from the order confirmation. If it becomes clear that the deadline will be exceeded, the Seller informs the Buyer and offers a reasonable solution in accordance with regulatory requirements.
4. Buyer’s Obligation to Receive the Shipment
The buyer is obliged to follow the delivery information and timely collect the shipment from the parcel locker or accept the courier delivery within the specified period. If the shipment is not received and is returned to the Seller, a repeat delivery can be made only after the payment of the repeat delivery fee. If the Buyer exercises the right of withdrawal after the shipment is not timely received and is returned to the Seller, the Seller is entitled to assess the actual delivery costs incurred in accordance with regulatory acts.
If the Buyer has provided an incorrect address, incorrect contact information, or incomplete recipient data, the Seller is not responsible for delivery delays or impossibility, insofar as it is directly caused by such errors. The Buyer is obliged to check the accuracy of the entered data before confirming the order.
5. Return and Withdrawal Rights Procedure
If the Buyer is a consumer, they have the right to withdraw from the distance contract within 14 calendar days from the receipt of the goods without giving any reason. To exercise this right, the Buyer must send an unequivocal withdrawal notice to info@frequencies.lv or use the withdrawal form available on the website. It is advisable to indicate the order number, product name, receipt date, and Buyer’s contact information in the withdrawal notice.
After the withdrawal notice, the Buyer is obliged to send the goods back to the Seller at the address specified by the Seller no later than 14 days, unless the Seller has agreed to another solution. The direct costs of return shipping are borne by the Buyer, except in cases where regulatory acts or a separate agreement stipulate otherwise.
The Buyer has the right to inspect the goods to the extent that would be possible in a physical store, namely, to determine the nature, characteristics, and functioning of the goods. If the goods are excessively used, damaged, incomplete, or not in the original packaging to an extent that exceeds permissible inspection, the Seller is entitled to reduce the refundable amount according to the decrease in the value of the goods.
6. Exceptions to Withdrawal Rights
Withdrawal rights do not apply to goods made according to the Buyer’s individual instructions or are clearly personalized. This applies, for example, to engravings, individually assembled crystal sets, specially tailored handmade items, and other goods made specifically for a particular customer. This exception arises from Article 12, Part 2, Point 4 of the Consumer Rights Protection Law and Subparagraph 22.3 of Cabinet Regulation No. 255.
Withdrawal rights may also not apply in other cases provided by law, such as for sealed goods for hygiene reasons after opening, if such were offered, or for goods with other exceptions specified in regulatory acts. If withdrawal rights do not apply to a specific product, it is additionally indicated on the respective product page.
7. Refund Procedure
If the withdrawal rights are used justifiably, the Seller refunds the amount received from the Buyer within 14 days from the day the withdrawal notice is received. The Seller is entitled to withhold the refund until the goods are returned or proof of their return is submitted, depending on which of these circumstances occurs first.
The refund is made using the same payment method that the Buyer used in the initial transaction, unless the Buyer explicitly agrees to another solution. If the original payment channel does not technically allow a refund, the Seller may agree with the Buyer on another refund method, such as a bank transfer to an account specified by the Buyer.
8. Reference to Withdrawal Form
For the Buyer’s convenience, a withdrawal form is available on the website, which can be used to formalize the withdrawal notice. The use of the form is not mandatory, but it helps ensure that the Seller receives all the necessary information for faster withdrawal processing.
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9. Practical Return Shipping Procedure
When returning goods, the Buyer is advised to pack them carefully and securely to prevent damage during transportation. If possible, the original packaging in which the goods were delivered should be used, as well as additional protective materials if necessary for the safe shipment of fragile, polished, glass, mineral, or handmade items. If the original packaging is not preserved, the Buyer must provide other suitable packaging that protects the goods from shocks, scratches, moisture, and other damages.
Unless the Seller has indicated another return address in the confirmation email, the goods should be sent to the following address: SIA “NKK TRADE”, Mazcenu aleja 10-39A, Jaunmārupe, Mārupes pag., Mārupes nov., LV-2166, Latvia. Before sending, the Buyer is advised to check whether another practical instruction for the acceptance or processing of the specific shipment is provided in the confirmation email.
The Buyer is advised to use a trackable shipping method to be able to prove the return and track the shipment’s movement if necessary. The Seller is not responsible for a shipment that is lost, damaged, or delayed on the way back if the return is organized by the Buyer. Unless regulatory acts provide otherwise or the Seller has clearly agreed to cover the respective costs, the direct costs of return shipping are borne by the Buyer.
Recipient: SIA “NKK TRADE”, Mazcenu aleja 10-39A, Jaunmārupe, Mārupes pag., Mārupes nov., LV-2166, email: info@frequencies.lv
With this, I declare that I wish to withdraw from the distance contract for the purchase of the following goods.
Product Name: _______________________________________
Order Number: ______________________________________
Order Date: ______________________________________
Product Receipt Date: ________________________________
Buyer’s Name, Surname: ___________________________________
Buyer’s Address: __________________________________________
Buyer’s Email: _________________________________________
Refund Method:
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[ ] Refund to the original payment method
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[ ] Refund to another bank account (IBAN): ______________________
Date: _________________________________________________
Signature (if the form is submitted in paper form): __________________
Note: Withdrawal rights do not apply to goods made according to consumer instructions or are clearly personalized, including individualized sets, engravings, and other specially tailored goods.
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9.1. Receipt of Damaged or Incomplete Goods
If the Buyer finds that the received goods are damaged, incomplete, or do not match the order, they should contact the Seller without undue delay, preferably within 48 hours of receiving the shipment. The notice should be sent to info@frequencies.lv, indicating the order number, problem description, and attaching clear photographs showing the packaging, the item itself, and the detected damage or deficiency.
After evaluating the information, the Seller contacts the Buyer and offers an appropriate solution, such as replacement of the goods, sending the missing part, price reduction, or refund, depending on the specific situation and applicable legal regulations. This procedure complements but does not limit consumer rights arising from the Consumer Rights Protection Law.