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1. Details and Communication

SIA “NKK TRADE”

Registration number: 40203295205

VAT number: LV40203295205

Legal address: Mazcenu aleja 10-39A, Jaunmārupe, Mārupes pag., Mārupes nov., LV-2166

Email: info@frequencies.lv

Phone: +371 27474539

Customer service hours: Monday-Friday, 10:00-18:00

2. Customer Service

If you have questions about orders, product availability, delivery, personalization options, withdrawal rights, product compliance, or personal data processing, please contact us via email or phone during customer service hours. To assist you faster, please provide the order number and a brief description of your question or issue.

3. Complaint Submission Procedure

If you have a complaint or claim regarding a purchased product or service, please submit it in writing to info@frequencies.lv. The seller will review the complaint and respond within 15 working days. If the dispute cannot be resolved mutually, you as a consumer have the right to contact the Consumer Rights Protection Centre at Brīvības iela 55, Riga, LV-1010, website `www.ptac.gov.lv`.

Product Safety Concerns

If you believe that a product purchased from frequencies.lv poses a safety risk, please immediately discontinue its use and contact us by writing to info@frequencies.lv. Please provide the order number, product name, description of the issue, and, if possible, include photographs. Safety-related notifications are treated as a priority.