1. General Provisions
These terms of use are the terms of a distance contract governing the legal relationship between SIA “NKK TRADE”, hereinafter – the Seller, and the person who places an order in the online shop frequencies.lv, hereinafter – the Buyer or “you”. These terms are binding on every Buyer who visits the website, places an order, purchases goods or uses any other functionality provided on the website, insofar as it relates to the purchase of goods or the maintenance of a user account.
The terms used in these terms of use shall be interpreted as follows. “Website” means the online shop frequencies.lv and the pages associated with it that are operated by the Seller. “Goods” means any physical product offered on the Website, including a natural crystal, a mineral, a handmade item, personalised goods or an NKey FrQ wellness device. “Order” means a purchase placed electronically by the Buyer. “Distance contract” means a contract concluded between the Seller and a consumer without the simultaneous physical presence of both parties in the same place, using means of distance communication. “Personalised goods” means goods made to the Buyer’s individual specifications or clearly personalised for a specific Buyer.
These terms and the legal relationships arising from them are governed by the laws and regulations of the Republic of Latvia, including the Consumer Rights Protection Law (Patērētāju tiesību aizsardzības likums), Cabinet Regulation No. 255 “Regulations Regarding Distance Contracts” (Ministru kabineta noteikumi Nr. 255 “Noteikumi par distances līgumu”), the Information Society Services Law (Informācijas sabiedrības pakalpojumu likums), the Commercial Law (Komerclikums), the Unfair Commercial Practices Prohibition Law (Negodīgas komercprakses aizlieguma likums), Regulation (EU) 2016/679 (GDPR) and other applicable legislation. If you are a consumer, these terms shall be interpreted in accordance with consumer protection rules. If you are a legal person, the special rules of consumer law apply only to the extent expressly provided by law.
The Seller is entitled to amend these terms. The current version is always available on the Website. The terms in force at the time an order is placed apply to that order, unless the law provides otherwise.
2. Goods and Their Description
2.1. Natural Crystals and Minerals
The Website offers natural crystals and minerals, including but not limited to amethyst, rose quartz, tiger’s eye, citrine, obsidian and other stones. You acknowledge that each natural crystal is unique and that natural differences in colour, shape, transparency, structure, inclusions, character of the polish or size are inherent characteristics of such goods and not defects. Product photographs are illustrative and show the general type of the goods rather than the identical appearance of each individual specimen, unless the product description states that the exact specimen shown in the image is being sold.
Crystal descriptions may refer to energetic, symbolic or spiritual properties, or to properties traditionally attributed to them in lithotherapy. Such information is descriptive content based on culture, tradition and customer experience and shall not be regarded as a medical claim, a diagnosis, a promise of a cure or professional healthcare advice.
2.2. Handmade Items
The Website also offers handmade items, including jewellery, decorative items, individual sets and other goods in which crystals, metal components, engravings or other personalisation elements may be used. Owing to the handmade nature of these items, minor visual or technical differences between individual items are possible; such differences do not affect the essential conformity of the goods with the contract and shall not be regarded as a defect, unless the product description specifies a strict standardised parameter.
If you choose personalisation, for example an engraving, an individual combination of crystals, a special configuration or another individual solution, you are responsible for the accuracy of the information you enter. The Seller is not liable for errors resulting from data that you have submitted incorrectly, for example an incorrectly specified text, initials or personalisation instructions.
2.3. NKey FrQ Torus and Wellness Devices
The Website also offers NKey FrQ torus-shaped wellness devices and related sets, which the Seller positions as decorative or experimental personal wellness accessories. These products are not medical devices, are not certified as medical devices and are not marketed with any curative, diagnostic or therapeutic promise. You acknowledge that the terminology used in product descriptions regarding wellness, energy, relaxation or personal experience shall not be regarded as a medical claim.
An NKey FrQ product is sold as a set consisting of the main component manufactured or assembled by the Seller and, separately, cables, connectors or accessories from another manufacturer that have been selected to ensure compatibility. In this relationship the Seller acts as the assembler or manufacturer of the set with respect to the end result delivered to you. The Seller is responsible for ensuring that the set conforms to the contractual description and is safe for the intended use of the product, insofar as this follows from the type of product, its description and the instructions for use.
3. Safety Warnings and Medical Disclaimer
Many crystals, minerals, components or accessories are small in size. Such goods are not intended for use as toys and may pose a swallowing or choking hazard to children under three years of age. You are obliged to ensure that such goods are not left within the free reach of small children. If the goods are given as a gift to another person, you are obliged to inform the end user of the relevant safety risks.
NKey FrQ devices are intended for use only by persons aged 18 and over. This restriction is not a specific age threshold prescribed by law but is introduced as a condition of responsible use and informed choice, taking into account the nature of the product, the need to follow the instructions and the Seller’s approach to risk management. By placing an order, you confirm that you have reached the age of 18 or that the order is placed by a person who is entitled to do so.
The energetic, symbolic or wellness properties mentioned in the descriptions of crystals, minerals and NKey FrQ products do not constitute medical advice. They do not replace consultation with a doctor, a diagnosis or treatment. A person with a health condition should consult a qualified healthcare professional. The Seller may not and does not promise any medical outcome, curative effect or alleviation of illness.
4. Ordering Procedure
You may place an order using the ordering system of the online shop. An order is placed in the following sequence.
First, you select the goods you are interested in and add them to the shopping basket. Second, you review the contents of the basket and check the type, quantity and price of the selected goods. Third, you specify the delivery method and the required delivery details. Fourth, you choose a payment method from the solutions available at that time. Fifth, you review the order summary, which shows the order total, the delivery charge, the details you have entered and other essential conditions. Sixth, you tick the mandatory consent boxes confirming that you have read the terms of use, the conditions of the right of withdrawal and the privacy policy. Seventh, you make the payment.
The distance contract between you and the Seller enters into force at the moment the Seller receives confirmation that the payment has been successfully authorised or received and confirms the order electronically or begins to fulfil it. If payment is not received, the Seller is under no obligation to fulfil the order. The Seller is entitled to refuse to fulfil an order in the event of an obvious technical pricing error, insufficient availability of the goods, suspected fraud, inappropriate personalisation instructions or another objective reason, in which case the Seller will inform you accordingly.
5. Prices and Payments
All prices on the Website are stated in euro. Where applicable, the price is stated inclusive of value added tax in accordance with the legislation in force. The Seller is entitled to change prices without prior notice; however, the price applicable to a specific order is the price displayed at the time the order was placed and paid for.
You may pay using the payment methods available on the checkout page at the relevant time, including Visa, Mastercard, internet banking, Apple Pay, Google Pay, Revolut, Wise, N26 or other integrated solutions, insofar as they are technically activated. Payment processing is provided by MakeCommerce (Maksekeskus AS). You acknowledge that, in the course of making a payment, your personal data and the technical details of the transaction are transferred to the relevant payment service provider.
The Seller reserves the right not to accept an order or to suspend its fulfilment if there are reasonable grounds to suspect a payment irregularity, unauthorised use of a card, an unlawful transaction or an obvious system error. In such a case the Seller acts proportionately and, where possible, contacts you to clarify the situation.
6. Delivery Terms
The Seller delivers within the Baltic states, to other European countries and internationally, insofar as the relevant delivery channel is available at the time. Deliveries are organised using the Swotzy for WooCommerce platform and cooperation partners, including DPD Latvija SIA, Omniva SIA, Latvijas Pasts VAS and Venipak SIA in the Baltic states, as well as DPD and other available partners for deliveries within Europe.
The available delivery methods are shown to you when you place the order. Delivery may be made to a parcel locker or by courier to the address specified. Delivery costs are not fixed at a single unchanging amount and are calculated automatically at the checkout stage depending on the delivery zone, weight, dimensions, delivery method and other technical parameters. Delivery costs are always displayed before the payment is confirmed.
The Seller may offer free delivery within the Baltic states if the order total reaches or exceeds the minimum threshold set by the Seller. The specific threshold may change and is indicated on the Website or on the checkout page at the time the order is placed.
Indicative delivery times within the Baltic states are 1 to 3 working days for items in stock, approximately 15 working days for items from the supplier’s warehouse, and 2 to 5 weeks for personalized NKey FrQ products; within Europe, 5 to 10 working days, and to other countries, 10 to 20 working days. The exact delivery time is specified on the product page. Unless the parties have agreed otherwise, the maximum delivery period is 30 days from confirmation of the order. If delivery is delayed due to circumstances beyond the Seller’s control, for example the carrier, customs or force majeure, the Seller will inform you as soon as reasonably practicable.
You are obliged to collect the parcel in good time from the selected delivery point or from the courier. If you do not collect the parcel within the specified period and it is returned to the Seller, the Seller is entitled to require you to cover the cost of redelivery or to deduct the delivery costs actually incurred from the amount to be refunded, insofar as permitted by law.
6.1. Delivery Zones and Delivery Methods
The Seller organises the delivery of goods by dividing destinations into several delivery zones in order to ensure a clear, transparent and technically correct delivery procedure. The Baltic zone comprises Latvia, Lithuania and Estonia. In this zone, depending on the service available at the time, you are usually offered delivery to a parcel locker or delivery by courier to the address specified. In the Baltic states, delivery may be carried out by, among others, Omniva SIA, DPD Latvija SIA, Venipak SIA, Latvijas Pasts VAS or other cooperation partners connected to the logistics system used by the Seller.
The European zone comprises the other Member States of the European Union and other countries to which the Seller dispatches goods at the relevant time. In the European zone, delivery options may vary depending on the country, region, parcel size and the goods selected. In some countries both delivery to a pick-up point and courier delivery may be available, whereas in other countries only courier delivery to an address may be available. For deliveries within Europe, the Seller uses carriers or their partner networks such as DPD, Omniva, Venipak, Latvijas Pasts or other international logistics partners.
The worldwide or international zone comprises countries outside Europe to which the Seller offers delivery on an individual basis or through the technically available checkout configuration. In this zone, delivery is most often made by international courier or postal service to the address you specify. The Seller reserves the right to restrict delivery to certain countries where this is not permitted by carrier rules, customs restrictions, sanctions regulations, an increased risk of loss or other objective circumstances.
6.2. Calculation of Delivery Costs
Delivery costs are not set at a single, fixed rate for all orders. They are calculated automatically on the checkout page on the basis of several criteria, including the country or zone of delivery, the selected delivery method, the weight of the parcel, the dimensions of the parcel, the contents of the order, the possible need for several parcels, and the price list and technical capabilities of the relevant carrier. Before the payment is confirmed, you are always shown the final delivery charge applicable to the specific order. By placing the order and confirming the payment, you confirm that you have read and accept the delivery costs.
If, after the order has been received, an obvious technical error in the calculation of the delivery charge is discovered, for example a systemic discrepancy due to weight, dimension or destination data, the Seller will contact you to agree on a resolution. In such a case, fulfilment of the order may be suspended until the parties agree on how to proceed. If no agreement is reached, the Seller is entitled to cancel the order and refund the payment received.
6.3. The Buyer’s Obligation to Provide Accurate Delivery Details
When placing an order, you are obliged to provide complete, correct and sufficient details for delivery, including the recipient’s first name and surname, telephone number, e-mail address, exact address, postcode, city, country and any other details required for the selected delivery method. If delivery to a parcel locker is selected, you must make sure that the selected parcel locker meets your needs and has been correctly specified during the checkout process.
The Seller is not liable for any delay in delivery, impossibility of delivery, return of the parcel or other losses arising because you have provided an incorrect, incomplete or outdated address, an incorrect telephone number, an incorrect recipient name or other inaccurate delivery details. If a parcel is returned to the Seller because of details you have provided incorrectly, the cost of re-dispatch shall be borne by you.
6.4. Inspection of the Parcel on Receipt
When receiving a parcel from a courier, at a parcel locker or at a post office, you are obliged to check the external condition of the parcel to a reasonable extent. If the packaging is visibly damaged, opened, torn, crushed, damp or otherwise gives rise to suspicion that the contents may have been damaged, you are advised to record this immediately in photographs and, where possible, to inform the carrier’s representative at the time of receipt.
If, after opening the parcel, it is found that the goods are damaged, incomplete, incorrect or do not correspond to the order, you must notify the Seller without undue delay, preferably within 48 hours of receipt. The notification should state the order number and a brief description of the problem, and should include clear photographs showing the packaging, the goods, the nature of the damage or the missing parts.
6.5. Procedure in the Event of a Damaged or Incomplete Parcel
If you receive a damaged or incomplete parcel, the Seller will assess the specific situation upon receiving the information and, if necessary, may request additional information, photographic evidence or other supporting material. After assessing the circumstances, the Seller will offer an appropriate solution, for example replacement of the damaged goods, dispatch of the missing part, a price reduction, return of the damaged goods or a refund, insofar as this complies with the requirements of the Consumer Rights Protection Law.
This procedure does not limit your statutory rights in respect of goods that do not conform to the contract. However, providing information and documenting the damage in good time is essential to enable the Seller to cooperate promptly with the carrier, assess liability and offer a practical solution.
7. Right of Withdrawal
A consumer who is a natural person has, in principle, the right to withdraw from the distance contract within 14 days without giving any reason. The withdrawal period is counted from the day on which the consumer, or a third party other than the carrier and indicated by the consumer, acquires physical possession of the goods. If several goods in one order are delivered separately, the period is counted from the day on which the last item is received.
To exercise the right of withdrawal, you must submit an unequivocal statement of withdrawal by sending it to info@frequencies.lv or by using the withdrawal form available on the Website. You are obliged to return the goods without undue delay and no later than 14 days after notifying the Seller of the withdrawal. Unless the Seller has offered to collect the goods, the direct cost of returning the goods shall be borne by you.
The goods being returned must be in the condition in which the consumer is permitted to examine them in order to establish their nature, characteristics and functioning. If the goods have been used beyond what is necessary for such an examination, the consumer is liable for any diminished value of the goods. The Seller will make the refund within 14 days of receiving the statement of withdrawal, but is entitled to withhold the refund until the goods have been received back or until you have supplied evidence of having sent the goods back.
The refund is made using the same means of payment that you used for the initial transaction, unless you and the Seller have agreed otherwise. The Seller also refunds the standard delivery costs, except for any additional costs arising because you chose a delivery method other than the least expensive standard delivery method offered by the Seller.
The right of withdrawal does not apply in the cases provided for in Section 12, Paragraph two of the Consumer Rights Protection Law and Paragraph 22 of Cabinet Regulation No. 255. This applies in particular to goods made to the consumer’s specifications or clearly personalised, including individual sets, personalised engravings and other goods prepared specifically for a particular customer. The right of withdrawal also does not apply in the other exceptions provided for by law, for example to goods sealed for hygiene reasons where the seal has been opened, or to perishable goods, should such goods be offered.
7.1. Practical Procedure for Exercising the Right of Withdrawal
To exercise the right of withdrawal, the consumer must first submit an unequivocal statement of their wish to withdraw from the distance contract. Such a statement may be sent to the Seller’s e-mail address info@frequencies.lv or submitted using the withdrawal form available on the Website, if one has been published. The statement should include your first name and surname, the order number, the goods in respect of which you are withdrawing, the date of receipt and contact details for further communication.
After receiving the statement of withdrawal, the Seller will, within a reasonable time, send confirmation of its receipt and, if necessary, provide practical information on the return address, packaging requirements or other organisational matters. You are then obliged to send the goods back to the Seller no later than 14 days from the day on which you notified the withdrawal.
When the Seller receives the returned goods, it checks their condition, completeness and compliance with the return conditions. If the goods have been returned in accordance with the law and these terms, the Seller will make the refund within 14 days of the day on which the statement of withdrawal was received, but is entitled to withhold the refund until the goods have been received back or until you have supplied credible evidence of having sent the goods back, as provided for in Cabinet Regulation No. 255.
7.2. Condition of the Returned Goods
You are entitled to examine the goods to the extent that could reasonably be done in a physical shop, in order to establish their nature, characteristics and functioning. This means that the goods may be inspected carefully, but may not be used excessively, for a prolonged period or in a manner that goes beyond a simple examination.
For the purposes of these terms, “unused” means that the goods have not been worn in everyday use, have not been washed, have not been cleaned with unsuitable agents, have not been mechanically damaged, have not been altered, have not lost their essential characteristics and, as far as possible, are returned with all included components, labels, instructions, accessories and the original packaging. The absence of the original packaging does not in itself always preclude the exercise of the right of withdrawal; however, if the lack of packaging or inadequate packing of the goods results in a diminution in value, you may be liable for it.
7.3. Diminished Value
If the goods have been used beyond what is necessary to establish their nature, characteristics and functioning, you are liable for any diminished value of the goods. For example, if an item of jewellery has been worn for a prolonged period, or the goods are scratched, soiled, deformed or damaged, or essential components of the set are missing, the Seller is entitled to reduce the amount refunded by the amount by which the value of the goods has diminished. Such an assessment is carried out individually, objectively and proportionately, in compliance with the Consumer Rights Protection Law and Cabinet Regulation No. 255.
7.4. Exceptions to the Right of Withdrawal
The right of withdrawal is excluded not only for personalised goods but also in the other cases provided for by law. This applies to goods made to the consumer’s specifications or clearly personalised, as well as to digital content not supplied on a tangible medium where its supply has begun with the consumer’s prior express consent and acknowledgement of the loss of the right of withdrawal, insofar as the Seller were to offer such content in the future and this complied with the provisions of the Consumer Rights Protection Law.
Likewise, the right of withdrawal does not apply in the other cases specified by law, including goods which, for reasons of hygiene or health protection, are not suitable for return after delivery if they have been opened after delivery, as well as in other situations expressly provided for by law.
8. Quality, Legal Conformity, Guarantee and Technical Support
The Seller is responsible for ensuring that the goods conform to the distance contract, and the consumer is entitled to use the remedies provided for by law if the goods are non-conforming. The consumer’s rights in respect of non-conforming goods are exercised in accordance with the Consumer Rights Protection Law. The Seller cannot limit or exclude the consumer’s statutory rights by means of contractual terms.
Natural visual variations in crystals and other natural materials that arise from the very nature of the goods and were reasonably to be expected shall not be regarded as a defect. Likewise, in handmade items, minor differences between individual pieces do not in themselves constitute a lack of conformity, provided that the goods as a whole correspond to the order description and their intended use.
No separate commercial guarantee is provided for NKey FrQ products. This means that the Seller does not issue any additional voluntary guarantee document over and above the consumer’s statutory rights. However, the Seller provides free technical support by e-mail at info@frequencies.lv and by telephone on +371 27474539 to assist you with questions about use, troubleshooting, clarification of compatibility and, where necessary, solutions for replacing individual components. This technical support does not limit your statutory rights, but at the same time shall not be regarded as an additional commercial guarantee within the meaning of civil law.
If you have questions about the functioning or conformity of the goods, you should contact the Seller as soon as possible, providing the order number, a description of the goods, a description of the non-conformity and, where possible, photographic evidence or other informative material. The Seller assesses each situation individually and applies the appropriate solution in accordance with the law and the nature of the specific goods.
9. Dispute Resolution Procedure
The Seller is interested in resolving all disputes and uncertainties through negotiation as quickly, professionally and proportionately as possible. You may submit a complaint, claim or question by writing to info@frequencies.lv or by calling +371 27474539. The Seller undertakes to examine the complaint received and to provide a reasoned reply within 15 working days, unless a longer period is required for objective reasons.
If the dispute cannot be resolved between the parties, the consumer has the right to apply to the Consumer Rights Protection Centre (Patērētāju tiesību aizsardzības centrs, PTAC), Brīvības iela 55, Riga, LV-1010, website www.ptac.gov.lv. The consumer may also use the European Union online dispute resolution platform `
9.1. Content and Procedure for Submitting a Complaint
To enable the Seller to examine a complaint or claim effectively and without unnecessary delay, you are advised to provide as complete information as possible in your submission. The complaint should include the order number, your first name and surname, contact details, the name of the goods, a description of the problem or non-conformity, the date on which the problem was discovered, and your preferred solution, for example replacement, repair, a price reduction or a refund. Where possible, evidence should also be attached to the complaint, for example photographs, videos, screenshots, copies of correspondence or other materials that help to assess the situation objectively.
After receiving a complaint, the Seller assesses its content, requests additional information if necessary and provides a reply within a reasonable time. If the matter can be resolved immediately, the Seller endeavours to do so as quickly as possible. If additional checks, the involvement of a supplier or carrier, a technical assessment or an inspection of the goods is required, the time needed to reply may objectively be longer, in which case you will be informed.
9.2. Resolution of Disputes by Negotiation
Before applying to an out-of-court dispute resolution body or to a court, the parties shall endeavour to resolve the dispute through mutual negotiation. This approach is consistent with the principles of good commercial practice and in many cases allows a reasonable solution to be reached more quickly and simply. The Seller is interested in businesslike, courteous and documented communication so that the dispute is resolved proportionately, with as little burden as possible on both parties.
9.3. Applying to the PTAC
If the consumer considers that the dispute could not be resolved through direct communication with the Seller, they may apply to the Consumer Rights Protection Centre (PTAC). The PTAC examines consumer submissions within its competence and provides support in the protection of consumer rights. Applying to the PTAC is free of charge for the consumer, but this does not relieve them of the obligation to provide sufficient information and, where necessary, evidence concerning the substance of the dispute.
9.4. Out-of-court dispute resolution in the EU
If the Buyer is a consumer in the European Union, they may also use out-of-court consumer dispute resolution options. The European Commission’s online dispute resolution (ODR) platform ceased operation on 20 July 2025; therefore, for out-of-court resolution the consumer may turn to the alternative dispute resolution bodies recognised in Latvia, the list of which is maintained by PTAC (www.ptac.gov.lv), or to the Consumer Dispute Resolution Commission. Using an out-of-court body does not limit the consumer’s right to bring the matter before a court.
10. Intellectual Property Rights
All information published on the website frequencies.lv, including texts, product descriptions, photographs, design elements, logos, graphics, brand marks, file structure and other content, is the intellectual property of the Seller or the relevant rights holder and is protected under applicable law. Without the Seller’s prior written permission, it is not permitted to copy, reproduce, distribute, modify, publish or commercially exploit the content of the Website, in whole or in part.
You are entitled to use the content of the Website solely for personal and non-commercial purposes, to the extent necessary to select goods and place an order. This right does not include the use of the brand, product photographs or descriptions in your own commercial activities.
11. Amendments to the Terms
The Seller is entitled to amend these terms at any time by publishing the new version on the Website. Amendments take effect from the moment of their publication, unless the version itself specifies a different effective date. Amendments do not affect distance contracts that have already been concluded, except where required by mandatory provisions of law.
12. Applicable Law
The distance contract and all relationships arising from it are governed by the laws and regulations of the Republic of Latvia. If you are a consumer from another Member State of the European Union, this choice does not deprive you of the protection afforded by the mandatory provisions of law which, under the applicable conflict-of-laws rules, cannot be derogated from by agreement.
13. Crystal Circle (loyalty programme)
13.1. General Provisions
13.1.1. The Crystal Circle is a loyalty programme offered to frequencies.lv customers by SIA “NKK TRADE”, reg. No. 40203295205 (hereinafter in this section “we”).
13.1.2. The programme is open to natural persons from the age of 18 who have created an account on frequencies.lv. Participation is voluntary and free of charge, and it begins upon account creation.
13.1.3. The programme does not apply to B2B (wholesale) partner accounts.
13.2. Virtual Crystals
13.2.1. Virtual crystals are awarded in the programme. 1 virtual crystal corresponds to a €1.00 discount on a purchase at frequencies.lv.
13.2.2. Crystals are not money or a means of payment. They cannot be paid out, exchanged for cash, sold or transferred to another person.
13.2.3. Your crystal balance is visible in your account under the “Crystal Circle” section.
13.2.4. Crystals are calculated and recorded with an accuracy of up to 0.01 crystal (€0.01). If the calculation (for example, as a percentage of the order amount or proportionally to a partial refund) results in more decimal places, the result is rounded to the nearest hundredth: 0.005 and above is rounded up, less than 0.005 is rounded down. For example, 3% of €24.90 is 0.747, so 0.75 crystals are awarded.
13.3. How to Earn Crystals
13.3.1. For registration: 2 crystals are awarded once, upon account creation.
13.3.2. For your purchases: 3% of the product total of the order excluding VAT after all discounts (including crystal discount), not including delivery charges, if this amount is at least €5.00. Crystals are awarded after the order is fulfilled, up to a maximum of 25 crystals per order.
13.3.3. For a review: 1 crystal for an approved review with a rating for your purchased product, if the review is written after logging into your account. A crystal is awarded once for each product.
13.3.4. For an order from a cart reminder: 2 crystals if you place an order by opening the link in the reminder about an unfinished purchase, after logging into your account. Crystals are awarded after the order is fulfilled.
13.3.5. For referrals: according to clause 13.4.
13.4. Referrals
13.4.1. Your account contains a personal referral link.
13.4.2. If a person who is purchasing from frequencies.lv for the first time opens your link and places an order within 30 days, you will receive crystals in the amount of 5%, 7% or 10% of the product total of the order excluding VAT after discounts, if this amount is at least €5.00, up to a maximum of 25 crystals per order.
13.4.3. The rate depends on the number of your previous successful referrals: if there are 0 to 4, the rate is 5%; if 5 to 14, the rate is 7%; if 15 or more, the rate is 10%.
13.4.4. Referral crystals are awarded 14 days after the order is fulfilled, provided the order has not been cancelled or refunded.
13.4.5. A referral is only attributed if the referred person consents to marketing cookies on their device (see Cookie Policy). The referred person does not receive crystals for the referral.
13.4.6. Referral crystals are not awarded if the order is placed by the referrer themselves or by a related person (the same account, email address, phone number or address), or if the buyer has previously purchased from frequencies.lv.
13.4.7. If the order is placed from the same internet connection (IP address) from which the referrer logged into their account, or if there are other indications of possible misuse (for example, several referrals from one internet connection in a short period, a shared company email domain or an unusually high number of referrals in a week), the referral is checked before crystals are awarded. Such a coincidence in itself is not grounds for refusal. If no violation is found during the check, crystals are awarded in accordance with clause 13.4.4.
13.4.8. The referral link may be shared with persons you know and on your social media accounts. It may not be distributed via unsolicited commercial messages (spam), paid advertising or discount and coupon sites, and you may not create the impression that you are speaking on behalf of frequencies.lv.
13.4.9. The referrer does not see the referred person’s data, order number or amount, but only the date, number of crystals awarded and referral status.
13.5. How to Use Crystals
13.5.1. Crystals can be used as a discount at checkout after logging into your account. Crystals may be used to pay up to 50% of the product total of the order (including VAT, excluding delivery charges).
13.5.2. Used crystals are reserved at the time the order is created. If the order is not paid, is cancelled or fully refunded, the used crystals are returned to your account.
13.5.3. The welcome gift crystals with the same email address, phone number or address may be used by only one account.
13.6. Cancellation
13.6.1. Crystals may be cancelled in the following cases:
a) the order for which crystals were awarded (for your purchases or for a referral) is cancelled or refunded; in the case of a partial refund, a proportionate amount of crystals is cancelled for the refunded part;
b) crystals were awarded by mistake, for example, due to a technical error or incorrect order data;
c) we detect fraud or misuse of the programme, such as fictitious or self-made referrals, creation of multiple accounts to obtain crystals, use of another person’s data or fake reviews;
d) we detect another violation of these rules, including a breach of the referral link distribution restrictions set out in clause 13.4.8.
13.6.2. In the case referred to in subclause a) of clause 13.6.1, crystals are cancelled automatically. Before cancelling crystals or suspending (blocking) participation in the programme in the cases referred to in subclauses b), c) or d) of clause 13.6.1, we will inform you by email, stating the reason, and give you 14 days to provide an explanation. We will make a decision after considering your explanation and inform you of the decision. If no explanation is provided within the specified period, we will make a decision based on the information available to us.
13.6.3. If the crystals to be cancelled have already been used, the corresponding number will be deducted from the next crystals awarded.
13.7. Validity
13.7.1. Crystals are valid for 12 months from the date of award. When using crystals, the oldest are used first.
13.7.2. If your account is deleted, unused crystals become void.
13.8. Personal Data
13.8.1. In order to ensure the operation of the programme (crystal accounting, referrals, fraud prevention), we process your account and order data, including your internet connection (IP) address, in accordance with the Privacy Policy.
13.9. Changes and Termination of the Programme
13.9.1. We may amend these rules or terminate the programme. We will notify you of any material changes or programme termination at least 30 days in advance on this page and by email.
13.9.2. Crystals awarded before the changes remain valid until their expiry date. If the programme is terminated, crystals may be used until the termination date.
13.10. Other Provisions
13.10.1. Please send any questions or complaints regarding the programme to info@frequencies.lv. We will reply within 15 days.
13.10.2. These rules do not limit your rights as a consumer under the laws and regulations of the Republic of Latvia, including the right of withdrawal.
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